DUE TO A HIGH VOLUME OF ORDERS WE CAN NO LONGER GUARANTEE DELIVERY IN TIME FOR CHRISTMAS, SORRY

Privacy Policy

Introduction

Nursey Sheepskin and its associated Nursey trademarks are committed to preserving the privacy of all visitors to our website at www.nurseysheepskin.co.uk. We promise to look after your personal data.

Please read the following privacy policy to understand how we collect, process and protect the personal data that you provide us.

By subscribing to our newsletter, registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy. If you do not agree with how we will process your data we ask that you do not share your personal data with us although this will mean we will be unable to process your order.  We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage and will be transparent as to how we process your personal data.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification. All comments, queries and requests relating to our use of your information are welcomed.

What Information we collect about you and how we use it

Promotional Email Newsletters

When subscribing to our newsletter, you consent for us to collect your email address which is shared with a trusted third-party email marketing provider called Campaign Monitor. This data is then used to generate marketing material which you will receive periodically.

We will never transfer your personal data to third parties to send promotional emails without your consent.

You can unsubscribe from the newsletter at any time using the link provided in each newsletter or email your removal request to sales@nurseysheepskin.co.uk.

Further information regarding Campaign Monitor’s privacy policy can be found here: https://www.campaignmonitor.com/policies/#privacy-policy

Contact Us Form

By using our Contact Us form to communicate with us, you consent to us processing your data and sharing it with the relevant internal parties so that your request or query may be dealt with appropriately.

Your name, email address and telephone number are transmitted via email to our customer services team who will then deal with your query.

Your personal information will not be shared with external third parties to Nursey Sheepskin and will only be used to deal with your request or query. We will keep all messages indefinitely for reference, staff training and performance monitoring purposes but you may request its deletion by contacting us.

Processing an order

www.nurseysheepskin.co.uk is hosted by Shopify who also handle the online payments.

Shopify's privacy policy can be found here: https://www.shopify.com/legal/privacy

We use the order information and personal data that we collect and process to fulfill any orders placed through the website and to perform our contractual obligations (including processing your payment information, arranging for delivery, and providing you with invoices and/or order confirmations).

Additionally, we use this order information to communicate with you, create automatic reports within Shopify and screen our orders for potential risk or fraud.

We use the device information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our website (for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns).

The following personal data is collected and processed in order to fulfil your order:

  • First Name
  • Last Name
  • Email
  • Address
  • Apt / Suite / House Number
  • City
  • Country
  • Postcode
  • Card Number
  • Cardholder Name

This data is collected:

  • During user registration
  • During checkout
  • By customer service staff when creating a new order through the admin area
  • By customer service staff when creating a new customer through the admin area
  • By customer service staff if they do a customer import

Card details are used for processing card payments during checkout by Shopify and are encrypted.

Please note that customers can update their details once logged in and use their saved details to speed up checkout. Customer contact and address details are used to fulfil orders.

Details collected during checkout without the successful completion of the order are saved as abandoned checkouts and this information allows customers to continue with the checkout.

All personal data that we collect and process to fulfill your order(s) is retained indefinitely so we can administer, support, improve and develop our business. You can request such information is removed by contacting the Data Controller using the details below.

Your Rights

You have a number of individual rights relating to the processing and storage of your personal data. Under certain circumstances, you have the right by law to:

  • Be informed
  • Request access to your personal data that we hold
  • Request correction of the personal data we hold about you if it is incorrect, out of date or incomplete
  • Request erasure of your personal data
  • Object to processing of your personal data
  • Request the restriction of processing of your personal data
  • Request that transfer of your personal data
  • To be informed of any automated decision making and profiling
  • Request we discontinue any consent-based processing of your personal data after you withdraw that consent.

Further information can be found at the Information Commissioner’s Office website.

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

Withdrawal of consent, erasure, and information access

Please contact us in writing using the details outlined in the section labelled Data Controller if you wish to do any of the following:

  • To withdraw your consent for activities for which you have previously consented
  • To request a copy of the information that we hold on you
  • To request the deletion of information that we hold on you.

We will process all subject access requests within 30 days of receipt.

Data Controller
Nursey Sheepskin
12 Upper Olland Street
Bungay
Suffolk
NR35 1BQ
Email: sales@nurseysheepskin.co.uk

Cookies

We use the following Cookies on Nursey Sheepskin:

Cookie Cookie Name Description
Session Cookie _flexistore_session A cookie set by our website to uniquely identify you as a visitor. This is required for the basket/checkout process.
Google analytics cookies __utma, __utmb, __utmc, __utmz Cookies used to collect information about how our visitors use our site. We use this information improve your experience. More information here -> http://www.google.co.uk/intl/en/analytics/privacyoverview.html
Site cookie acceptance cookie_opt_in Used to record if a user has accepted the use of cookies on this website.
Site cookie acceptance cookie_opt_out Used to record if a user has not accepted the use of cookies on this website.
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