Delivery and Returns
- Most of our slippers are handmade to order so please be advised deliveries may take up to 5 days during busy periods.
- We hold stock of all products (including a limited range of slippers) and these are despatched within 24 hours.
- EXPRESS SHIPPING is available on all UK orders using Royal Mail Tracked 24 or Evri Next Day.
- Subscribers to our newsletter get Free UK Express Shipping.
- Royal Mail Special Delivery Guaranteed by 4pm® costs £10.95. A tracking code will be sent to you and a signature is required on delivery.
- International deliveries incur a charge quoted at the time of order.
- You will receive an email confirmation when you place your order and another when your order is being prepared for despatch. Please check spam and junk folders.
- Details of any postal tracking codes will also be provided via email if applicable.
General Returns
- If your item is not suitable, (e.g. too large or small) please return it to us within 28 days of delivery for a refund.
- Please note the items must be returned unworn and with any labels attached.
- All items must be returned with proof of purchase or order number and customer name.
- Delivery costs are non-refundable.
- We suggest you obtain proof of postage.
- If you would like the returned item in a different size, style or colour, please order the replacement item via the website as unfortunately we are no longer able to process exchanges.
Email for any queries: sales@nurseysheepskin.co.uk